I would like to inform every household appliance consumer to avoid GE (General Electric) appliance’s like the plague. We own 5 new appliances all made by GE and every one of them has had parts replaced or does not work properly and they are under 2 years old. Every time we have had to contact their customer service I mine as well have not bothered at all. They are completely useless and not helpful to say the least. For a large corporation you would think that they would value their customers more and want to assist anyway they can but that is not the case.

The problems with our GE appliances are as follows:

• Fridge: The freezer that is located at the bottom freezes the lower trays of the fridge’s content
• Electric Stove: Takes forever to preheat
• Dishwasher: One of the wheels fell off and got melted inside the machine
• Washer (frontloader): Would not drain water
• Dryer (frontloader): Had to have the whole cylinder replaced

I wouldn’t own another GE Appliance if it was FREE. The quality is embarrassing and the service is atrocious.

I have included a thread of the latest correspondence between my wife and the GE customer service (If you could call it that)

Sent to GE Customer Service: Thu 1/15/2009

This will be my second email within a week. I was advised by a less
then cooperative employee of yours that my email would be responded to
within 48 hours. I am growing more frustrated by the day. I have 5
faulty GE appliances in my home and I am ready to share my displeasure
with the internet world. Please contact me at home immediately.
Enough is enough.

Jennifer Clements

GE Customer Service email response: Fri 1/30/2009

Thank you for visiting our website and contacting us,

We are sorry to hear that all of your GE appliances are not functioning
properly.

We looked for your previous correspondence as you have indicated and we
found that it was in fact received, but that it unfortunately did not
include your comments.

It is not our intention to ignore your situation with your appliance. If
you could please explain to us your concerns we would be glad to
evaluate your situation and offer our assistance.

Regards,
Consumer Relations Department

Sent to GE Customer Service: Fri 1/30/2009

Once again another fine example of the lack of regard to customer service for GE appliances.
I obviously have complaints and am not satisfied with any of my appliances. All five of them
have had problems in less then 2 years. If you really cared or had any regard for your customers
you would call me to discuss. Writing a lengthy email is not only unpersonalized but is rather
frustrating when you have so many issues to discuss. If you can’t take the time to call me or
do not care enough to call me I will use my time and energy to litter the internet with my stories
and dissatisfaction to ensure that others do not buy your products nor go through the same aggravation that I have.

I am very unhappy and completely disgusted with your lack of regard to customer service

Jennifer Clements

I posted this because that is one use of social media. To inform the public of a less then desirable company who does not care about their customers

Please comment and spread this article around to as many homeowners as you can to warn them of a nightmare of a company that is selling products they can not support.